Shipping Policy
Fast, secure delivery from order to your doorstep.
1. Introduction
At Apple of Youth, we are committed to delivering your order safely, securely, and as quickly as possible. Every order is carefully prepared and packaged to ensure your products arrive in excellent condition.
This Shipping Policy explains our order processing times, estimated delivery timeframes, shipping options, and what to expect if delays or delivery issues occur. Our goal is to provide a smooth and reliable shipping experience for every customer.
For information about returns and refunds, please refer to our Returns & Refunds Policy.
2. Order Processing
- Order Preparation - Each order is carefully picked, packed, and prepared to ensure your products arrive safely.
- Processing Time - Orders are typically prepared and dispatched within 1–2 working days after your purchase is confirmed.
- Order Processing – Orders may be processed seven days a week, including weekends and UK public holidays. Dispatch may be affected when Royal Mail or Post Office services are unavailable.
- Order Confirmation - You will receive an order confirmation email shortly after placing your order. Once your parcel has been dispatched, you will receive a shipping confirmation with tracking information.
3. Shipping Methods & Delivery Times
- Royal Mail Tracked 48® – UK orders are sent using Royal Mail Tracked 48®. Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch. Royal Mail currently states that Tracked 48 is tracked to the delivery point, includes photo on delivery. Delivery times are estimates and are not guaranteed.
- Delivery Timeframes - Delivery estimates are provided as a guide and may vary because of Royal Mail operations, weather conditions, public holidays or other circumstances beyond our control.
4. Shipping Costs
- UK Standard Shipping – £3.99
A flat shipping fee of £3.99 applies to UK orders below £50. - Free UK Shipping – Orders £50+
We offer free UK shipping on orders of £50 or more. - Checkout Confirmation
Any applicable shipping charge will be clearly displayed at checkout before payment is completed. No additional shipping charge will be added after your order has been placed.
5. Order Tracking
Once your order has been dispatched using Royal Mail Tracked 48®, you will receive tracking information allowing you to follow your parcel’s progress through Royal Mail. Where available, Royal Mail may also provide email or SMS delivery updates and a delivery photograph once the parcel has been delivered*.
*Please note that delivery estimates are not guaranteed and tracking information may take a short time to update after dispatch.
6. Delivery Delays
- Unexpected Delays - Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.
- Weather & Public Holidays - Severe weather conditions, public holidays, or other seasonal factors may affect delivery times.
- Courier Service Delays - Shipping carriers may experience operational delays during busy periods or due to unforeseen events.
- Customer Support - If your order has not arrived within a reasonable time after the estimated delivery period, please contact us and we will gladly assist you.
7. Incorrect Shipping Information
If incorrect shipping information is provided during checkout, please follow these steps:
- Contact us immediately.
If your order has not yet been dispatched, we will do our best to update your shipping details. - Check your confirmation email.
Please review your order confirmation carefully to ensure your delivery address is correct. - Understand your responsibility.
If an order has already been shipped to the address provided at checkout, we may be unable to change or recover the parcel. - Additional charges may apply.
If a parcel is returned to us because an incorrect or incomplete delivery address was provided, additional shipping charges may be required before the order can be resent.
8. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible. We may ask you to provide photographs of any damaged items or packaging, along with your order details, so we can investigate the issue with the shipping carrier. We will review each case individually and work with you to find a fair and appropriate solution.
If the parcel or products are confirmed to have been damaged during transit, we will provide an appropriate solution, which may include a replacement or refund.
For products that arrive damaged, defective or incorrect, please also see our Returns & Refunds Policy.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our business operations, shipping partners, or legal requirements. Any updates will be published on this page and become effective immediately upon posting. We encourage customers to review this policy periodically to stay informed about our current shipping practices.
Last updated: 5 September 2026
