Returns and Refunds Policy
Understand our return and refund process.
1. Introduction
At Apple of Youth, your satisfaction is important to us. We take pride in the quality of our products and want you to shop with confidence. This Returns & Refunds Policy explains when you may request a return or refund, the conditions that apply, and how we will handle your request fairly.
If you experience an issue with your order, we encourage you to contact us within the applicable return period. We will carefully review each request and work with you to find a fair and appropriate solution in accordance with this policy.
2. Eligibility for Returns
To be eligible for a return or refund, your request must meet the following conditions:
- Request submitted within 14 days of receiving your order.
- Valid proof of purchase or order confirmation is provided.
- The product must be unused, unopened and in its original condition, unless it arrived damaged or defective.
- The product is returned in its original packaging where reasonably possible.
- The item complies with the conditions outlined in this policy.
3. How to Request a Return
If you believe your order is eligible for a return or refund, please follow these steps:
Contact us within 14 days of receiving your order.
Provide your order number and a brief description of the issue.
Include photographs if the product is damaged, defective or incorrect.
Wait for our review and instructions before returning any item.
If your request is approved, follow the return instructions provided by our customer support team.
4. Refund Approval and Processing
Once we receive your return request, we will review it carefully to ensure it meets the eligibility requirements outlined in this policy. We may contact you if additional information is required before a decision can be made.
If your request is approved, we will process your refund using the original payment method whenever possible. Please note that the time required for the refunded amount to appear in your account depends on your payment provider or financial institution.
We reserve the right to decline refund requests that do not meet the conditions of this Returns & Refunds Policy or where there is evidence of misuse, abuse, or fraudulent activity.
- Approved refunds are issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Additional information may be requested before approval.
- Requests that do not meet this policy may be declined.
5. Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for the cost of returning items to Apple of Youth. We recommend using a tracked shipping service, as we cannot be responsible for returns that are lost or damaged during transit.
If you receive an incorrect, damaged, or defective product due to our error, we will provide an appropriate solution, which may include covering the return shipping costs where applicable.
- Customers are normally responsible for return shipping costs.
- We recommend using a tracked delivery service.
- Apple of Youth may cover return shipping if the item is incorrect, damaged or defective due to our error.
- Shipping costs are generally non-refundable unless required by law or agreed by us.
6. Non-Returnable Items
For hygiene, safety and quality assurance reasons, certain items cannot be returned or refunded unless they arrive damaged, defective or incorrect.
We reserve the right to refuse returns that do not meet the eligibility requirements set out in this policy.
- Opened or used skincare products.
- Products not returned in their original condition without a valid reason.
- Items damaged after delivery due to misuse, negligence or improper storage.
- Gift cards, promotional items or complimentary products (if applicable).
If you are unsure whether your item qualifies for a return, please contact us before sending it back. We will be happy to review your situation and advise you on the most appropriate next steps.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible after delivery. To help us assess your request quickly, we may ask you to provide photographs of the product, its packaging and any visible damage.
Once we have reviewed the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange or refund where applicable.
- Contact us as soon as possible after delivery.
- Provide clear photographs of the product and packaging.
- We will review each request individually.
- If approved, we will arrange an appropriate solution.
8. Your Consumer Rights
We respect your rights as a customer and are committed to complying with applicable consumer protection laws. Nothing in this Returns & Refunds Policy affects your statutory rights under the laws of England and Wales or any other applicable legislation.
You may have the right to:
- Request information about your order.
- Receive a refund where required by applicable law.
- Receive a replacement or repair where appropriate.
- Contact us if you believe your consumer rights have not been respected.
We are committed to resolving genuine concerns fairly, transparently and in a timely manner.
9. Changes to This Returns & Refunds Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our products, services, legal requirements or business practices.
Any updates will be published on this page and will become effective immediately upon publication. We encourage you to review this policy periodically to stay informed about your rights and our return procedures.
Last updated: 5 September 2026
